DELIVERY & CARRIAGE
Our order processing time is usually 24 hours or less, but this may vary due to delivery or roasting schedules. Should your order be delayed for any reason we will contact you within 48 hours of placing your order. Orders are shipped using a Royal Mail 48 hour tracked service.
RETURNS
We cannot accept returns on coffee and tea due to its perishable nature. We do however really want you to be happy with your purchase. If you have any issues with your coffee or tea, or if there are errors in your order, please contact us on 01524 65470 within one week of receiving your order and we will be happy to help you find something we hope you will like.
For other items such as brewing equipment, we will gladly accept returns or exchanges on defective or unused items.
If you make a choice that turns out to be wrong for you when it arrives, please return the item within 28 days, for an exchange, credit voucher or
refund. All we ask is that it is returned as new, in all its original packaging, and in a re-saleable condition, accompanied by the receipt or proof of purchase.
Email your invoice number, your name, reason for return, and the item and quantity you wish to return using the contact form on our website. We will contact you with information on how your return will be processed. Unfortunately, we cannot refund the price of shipping.
If we make a mistake and send something that you have not ordered (other than agreed alternatives for coffee or tea) we will arrange delivery of the new item and collection of the incorrect item at no cost to you.
Returns should be sent to:
J. Atkinson & Co. 12 China Street
Lancaster
Lancs.
LA1 1EX.
PAYMENT
Payment is due on ordering unless otherwise agreed with us. Any deviation from our Terms may result in your account being frozen and/or future orders only being processed on a Pro Forma basis. Your data may be stored but will be encrypted; we have full compliance through the Payment Card Industry Data Security Standard (PCI-DSS) authorities. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
GENERAL
All content and intellectual property rights alluding to imagery, graphics, film clips and editorial content are and remain the property of Atkinsons.
Please contact enquiries@thecoffeehopper.com or phone 01524 65470 if you require information, as you may not sell, distribute, reproduce or modify any products or imagery from the Atkinsons brand unless authorised in writing by us.
Dispatch of orders may be held if payment is overdue.
Prices could be subject to change.
We reserve the right to refuse service, terminate accounts and/or cancel orders if we believe that customer conduct is harmful to the interests of Atkinsons.
We also periodically send out an email newsletter. If you would like to receive our newsletter, please "opt-in" to our mailing list by completing the form located below.
By continuing to use our services you confirm that you are over 16 years of age and that you accept our policies, terms and conditions.
